Answers to the most common questions about OSHA compliance, safety training, and working with Aggie Safety.
How do I access my course after purchase?
After purchase, you will receive an email with your course access link and login details. Since our courses are hosted online through Teachable, it may take a few minutes for the email to arrive. Please also check your Junk or Spam folder.
Where are the courses hosted?
Our online training courses are hosted on Teachable, a secure online learning platform that allows you to access your training anytime and complete it at your own pace.
Do you offer refunds?
Yes. If you purchased within the last 5 days, have not completed the course, and have not yet generated your certificate, you’re eligible for a full refund — no questions asked. Simply contact our support team at info@lonestar-losscontrol.com and include your order details.
How long does it take to complete the training?
Each course is different. Some courses can be completed quickly, while others may take longer depending on the topic and course requirements.
Do I need to attend at a specific time?
No. Our courses are self-paced, so you can start and complete them on your own schedule.
Can I take the course on my phone or tablet?
Yes. Teachable courses can generally be accessed on desktop, tablet, and mobile devices with an internet connection.
What countries is your certification recognized in?
Any country that follows the rules set by the Occupational Safety and Health Administration, which include the United States, Canada and Mexico.
Will I receive a certificate after completing the course?
Yes, if the course includes a certificate, it will be issued after you successfully complete the course requirements.
If I fail the test do I have to pay to take it again?
No you may take the test as many times as you need to pass the test without any additional charge.
Who do I contact if I have trouble accessing the course?
If you have any issues with login, access, or course please contact us info@lonestar-losscontrol.com for issues/concerns.
Can I stop and continue the course later?
Yes. Your progress is saved in Teachable, so you can come back and continue where you left off.
What should I do if I entered the wrong email at checkout?
Please contact us at info@lonestar-losscontrol.com for following question as soon as possible so we can help correct your email and make sure you receive your course access.
